FREQUENTLY ASKED QUESTIONS

QuickKart.com.au - Your questions answered quickly and clearly

🛒 Orders & Payments

Q: How do I place an order?

A: Simply browse our products, add items to your cart, and proceed to checkout. You'll receive an order confirmation email once payment is complete. You can shop as a guest or create an account for faster future orders.

Q: How do I place an order?

A: Simply browse our products, add items to your cart, and proceed to checkout. You'll receive an order confirmation email once payment is complete. You can shop as a guest or create an account for faster future orders.

Q: How do I place an order?

A: Simply browse our products, add items to your cart, and proceed to checkout. You'll receive an order confirmation email once payment is complete. You can shop as a guest or create an account for faster future orders.

Q: What payment methods do you accept?

A: We accept all major credit and debit cards via Stripe: Visa, Mastercard, American Express, and debit cards with Visa/Mastercard logos. All payments are secure and processed in AUD (Australian Dollars). We do not store your card information.

Q: What payment methods do you accept?

A: We accept all major credit and debit cards via Stripe: Visa, Mastercard, American Express, and debit cards with Visa/Mastercard logos. All payments are secure and processed in AUD (Australian Dollars). We do not store your card information.

Q: What payment methods do you accept?

A: We accept all major credit and debit cards via Stripe: Visa, Mastercard, American Express, and debit cards with Visa/Mastercard logos. All payments are secure and processed in AUD (Australian Dollars). We do not store your card information.

Q: Can I cancel or change my order?

A: Yes, orders can be cancelled within 12 hours of purchase by contacting us at support@quickkart.com.au. If your order has already been processed or shipped, you can follow our Returns Policy once it arrives.

Q: Can I cancel or change my order?

A: Yes, orders can be cancelled within 12 hours of purchase by contacting us at support@quickkart.com.au. If your order has already been processed or shipped, you can follow our Returns Policy once it arrives.

Q: Can I cancel or change my order?

A: Yes, orders can be cancelled within 12 hours of purchase by contacting us at support@quickkart.com.au. If your order has already been processed or shipped, you can follow our Returns Policy once it arrives.

Q: Do you offer bulk or wholesale pricing?

A: For bulk orders or wholesale inquiries, please contact our team at support@quickkart.com.au. We can discuss volume discounts and special pricing for businesses and large orders.

Q: Do you offer bulk or wholesale pricing?

A: For bulk orders or wholesale inquiries, please contact our team at support@quickkart.com.au. We can discuss volume discounts and special pricing for businesses and large orders.

Q: Do you offer bulk or wholesale pricing?

A: For bulk orders or wholesale inquiries, please contact our team at support@quickkart.com.au. We can discuss volume discounts and special pricing for businesses and large orders.

📦 Shipping & Delivery

Q: How long does shipping take?

A: Standard Delivery: 5–7 business days Australia-wide. Express Shipping: 2–3 business days (available for eligible items). Handling Time: 2–3 business days before dispatch. Remote areas may require additional 1-2 business days.

Q: How long does shipping take?

A: Standard Delivery: 5–7 business days Australia-wide. Express Shipping: 2–3 business days (available for eligible items). Handling Time: 2–3 business days before dispatch. Remote areas may require additional 1-2 business days.

Q: How long does shipping take?

A: Standard Delivery: 5–7 business days Australia-wide. Express Shipping: 2–3 business days (available for eligible items). Handling Time: 2–3 business days before dispatch. Remote areas may require additional 1-2 business days.

Q: Do you ship internationally?

A: Currently, we primarily ship within Australia. For bulk or special international orders, please contact our team at support@quickkart.com.au to discuss options and arrangements.

Q: Do you ship internationally?

A: Currently, we primarily ship within Australia. For bulk or special international orders, please contact our team at support@quickkart.com.au to discuss options and arrangements.

Q: Do you ship internationally?

A: Currently, we primarily ship within Australia. For bulk or special international orders, please contact our team at support@quickkart.com.au to discuss options and arrangements.

Q: How do I track my order?

A: Once your order ships, you'll receive an email with a tracking number and link. You can track your shipment through the carrier's website or check your order status in your account dashboard.

Q: How do I track my order?

A: Once your order ships, you'll receive an email with a tracking number and link. You can track your shipment through the carrier's website or check your order status in your account dashboard.

Q: How do I track my order?

A: Once your order ships, you'll receive an email with a tracking number and link. You can track your shipment through the carrier's website or check your order status in your account dashboard.

Q: What if my order is delayed or lost?

A: If your order hasn't arrived within the expected timeframe, please contact us at support@quickkart.com.au with your order number. We'll work with the shipping carrier to locate your package or arrange a replacement.

Q: What if my order is delayed or lost?

A: If your order hasn't arrived within the expected timeframe, please contact us at support@quickkart.com.au with your order number. We'll work with the shipping carrier to locate your package or arrange a replacement.

Q: What if my order is delayed or lost?

A: If your order hasn't arrived within the expected timeframe, please contact us at support@quickkart.com.au with your order number. We'll work with the shipping carrier to locate your package or arrange a replacement.

🔄 Returns & Refunds

Q: What is your return policy?

A: We offer a 30-day return policy. Items must be unused, in original packaging, and in resalable condition. Contact us within 30 days to initiate a return. Some items like health supplements may have restrictions.

Q: What is your return policy?

A: We offer a 30-day return policy. Items must be unused, in original packaging, and in resalable condition. Contact us within 30 days to initiate a return. Some items like health supplements may have restrictions.

Q: What is your return policy?

A: We offer a 30-day return policy. Items must be unused, in original packaging, and in resalable condition. Contact us within 30 days to initiate a return. Some items like health supplements may have restrictions.

Q: How do I return an item?

A: Email support@quickkart.com.au with your order number and reason for return. We'll provide a return authorization and instructions. Keep your tracking number as proof of return shipment.

Q: How do I return an item?

A: Email support@quickkart.com.au with your order number and reason for return. We'll provide a return authorization and instructions. Keep your tracking number as proof of return shipment.

Q: How do I return an item?

A: Email support@quickkart.com.au with your order number and reason for return. We'll provide a return authorization and instructions. Keep your tracking number as proof of return shipment.

Q: When will I receive my refund?

A: Refunds are processed within 5-7 business days after we receive and inspect your return. The refund will be issued to your original payment method. Please allow additional time for your bank to process the credit.

Q: When will I receive my refund?

A: Refunds are processed within 5-7 business days after we receive and inspect your return. The refund will be issued to your original payment method. Please allow additional time for your bank to process the credit.

Q: When will I receive my refund?

A: Refunds are processed within 5-7 business days after we receive and inspect your return. The refund will be issued to your original payment method. Please allow additional time for your bank to process the credit.

Q: Can I exchange an item?

A: Yes, we offer exchanges for items of equal or greater value. Contact us to arrange an exchange. Price differences will be charged or refunded as applicable.

Q: Can I exchange an item?

A: Yes, we offer exchanges for items of equal or greater value. Contact us to arrange an exchange. Price differences will be charged or refunded as applicable.

Q: Can I exchange an item?

A: Yes, we offer exchanges for items of equal or greater value. Contact us to arrange an exchange. Price differences will be charged or refunded as applicable.

Products & Safety

Q: Are your health products safe?

A: Yes, all our health and wellness products meet Australian safety standards and are sourced from reputable manufacturers. Many are TGA-listed or certified. Always read product labels and consult your healthcare provider if you have concerns.

Q: Are your health products safe?

A: Yes, all our health and wellness products meet Australian safety standards and are sourced from reputable manufacturers. Many are TGA-listed or certified. Always read product labels and consult your healthcare provider if you have concerns.

Q: Are your health products safe?

A: Yes, all our health and wellness products meet Australian safety standards and are sourced from reputable manufacturers. Many are TGA-listed or certified. Always read product labels and consult your healthcare provider if you have concerns.

Q: Do you sell authentic products?

A: Absolutely. We source all products directly from authorized distributors and brands. Every item is 100% authentic and comes with manufacturer warranties where applicable.

Q: Do you sell authentic products?

A: Absolutely. We source all products directly from authorized distributors and brands. Every item is 100% authentic and comes with manufacturer warranties where applicable.

Q: Do you sell authentic products?

A: Absolutely. We source all products directly from authorized distributors and brands. Every item is 100% authentic and comes with manufacturer warranties where applicable.

Q: How should I store supplements?

A: Store supplements in a cool, dry place away from direct sunlight. Keep bottles tightly sealed. Check individual product labels for specific storage instructions.

Q: How should I store supplements?

A: Store supplements in a cool, dry place away from direct sunlight. Keep bottles tightly sealed. Check individual product labels for specific storage instructions.

Q: How should I store supplements?

A: Store supplements in a cool, dry place away from direct sunlight. Keep bottles tightly sealed. Check individual product labels for specific storage instructions.

💬 Account & Support

Q: Do I need an account to shop?

A: No, you can checkout as a guest. However, creating an account allows you to track orders, save favorites, and checkout faster on future purchases.

Q: Do I need an account to shop?

A: No, you can checkout as a guest. However, creating an account allows you to track orders, save favorites, and checkout faster on future purchases.

Q: Do I need an account to shop?

A: No, you can checkout as a guest. However, creating an account allows you to track orders, save favorites, and checkout faster on future purchases.

Q: How do I contact customer support?

A: Email us at support@quickkart.com.au. We typically respond within 24 hours on business days. For urgent matters, please include "URGENT" in your subject line.

Q: How do I contact customer support?

A: Email us at support@quickkart.com.au. We typically respond within 24 hours on business days. For urgent matters, please include "URGENT" in your subject line.

Q: How do I contact customer support?

A: Email us at support@quickkart.com.au. We typically respond within 24 hours on business days. For urgent matters, please include "URGENT" in your subject line.

Q: How do I update my account information?

A: Log into your account and navigate to "Account Settings" to update your email, password, shipping addresses, and payment methods.

Q: How do I update my account information?

A: Log into your account and navigate to "Account Settings" to update your email, password, shipping addresses, and payment methods.

Q: How do I update my account information?

A: Log into your account and navigate to "Account Settings" to update your email, password, shipping addresses, and payment methods.